These Terms of Service (“Terms”) govern your access to and use of the HaulGuard AI platform, website at haulguard.ai, mobile applications, APIs, and all related services (collectively, the “Service”) provided by HaulGuard AI LLC (“HaulGuard,” “we,” “us,” or “our”). By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use the Service. The Service includes, without limitation: (a) the HaulGuard web platform accessible at haulguard.ai and all associated subdomains and web properties; (b) the HaulGuard mobile applications for iOS and Android; (c) application programming interfaces (APIs) and developer tools made available by HaulGuard; (d) AI-powered compliance tools, including hazmat compliance record generation, placard determination, CDL and endorsement tracking, route compliance analysis, and the cryptographically-verifiable Audit Ledger; (e) fleet dispatch and hours-of-service (HOS) management features; (f) ESG emissions reporting and EcoRoute optimization tools; and (g) load board integration and hazmat-certified load matching features (each as and when made available). The foregoing list is illustrative and not exhaustive; additional features and services may be added to the Service from time to time and will be governed by these Terms unless otherwise stated.
These Terms constitute a legally binding contract between you and HaulGuard. Your acceptance of these Terms occurs upon the earliest of: (i) creating an account on the Service; (ii) clicking “I Agree” or a similar acceptance button presented during account registration or feature activation; (iii) executing an Order Form that incorporates these Terms; or (iv) accessing or using any part of the Service. If you are accepting these Terms on behalf of a company, employer, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and in such case “you” and “your” in these Terms refers to that entity. If you do not have such authority, you may not access or use the Service on that entity’s behalf.
These Terms incorporate by reference our Privacy Policy and, where applicable, our End User License Agreement and any executed Order Form. In the event of a conflict between these documents, the executed Order Form controls first, followed by the EULA, these Terms, and then the Privacy Policy. Additional terms, policies, guidelines, or addenda may apply to specific features or user categories (for example, a Data Processing Addendum for fleet operators processing driver personal data, or separate API terms for developers). Where such additional terms apply, they are incorporated by reference into these Terms and will be presented to you at the time you access the applicable feature or enter into the applicable agreement. In the event of a conflict between any such additional terms and these Terms, the additional terms govern with respect to the specific feature or use case they address, unless expressly stated otherwise.
As of the Effective Date, the Platform includes features that are in varying stages of development:
By accessing the Service, you acknowledge that: (a) you are using a platform in active development; (b) features may change, be removed, or become temporarily unavailable at any time; (c) outputs from development-stage features should be independently verified before being used for any compliance, legal, or operational purpose; and (d) HaulGuard’s warranty disclaimers and liability limitations apply with full force to all current features.
To use the Service, you must:
To access most Service features, you must create an account and maintain it in good standing. You agree to:
HaulGuard reserves the right to suspend or terminate accounts that: violate these Terms; contain demonstrably false or inaccurate information; are suspected of fraudulent activity; or have been compromised by a security incident.
The Service is provided for commercial hazmat transportation compliance and fleet management purposes. Authorized uses include:
You agree that you will NOT:
Subject to your timely payment of all applicable subscription fees, your continued compliance with these Terms, and any limitations associated with your selected subscription tier, HaulGuard hereby grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the HaulGuard web platform at haulguard.ai and all associated subdomains solely for your internal commercial transportation compliance and fleet management purposes during the term of your active subscription. This license permits you to: (a) log into and navigate the web platform using a supported browser; (b) generate, view, and export Compliance Records, Evidence Packets, and Audit Ledger entries to the extent made available under your subscription tier; (c) use AI-powered compliance tools, placard determination features, CDL and endorsement tracking, and other Service features as made available under your plan; and (d) access and download Service-generated outputs for use in your internal business operations, including for presentation during DOT or FMCSA inspections, in accordance with the verification requirements of the AI Governance section of these Terms.
Subject to the same conditions set forth in the Web Platform License section, HaulGuard grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use one (1) copy of the HaulGuard mobile application (the “App”) on each mobile device that you personally own or control and that meets the App’s minimum system requirements, solely for your internal business purposes in connection with the Service. The following additional terms apply to the mobile application:
(a) Installation Limit. You may install the App on a reasonable number of devices associated with your account, as set by your subscription tier. Fleet accounts may install the App on devices assigned to Authorized Users within the fleet account, subject to applicable per-seat or device limits disclosed at haulguard.ai/pricing.
(b) Operating System Terms. You acknowledge that the App is distributed through the Apple App Store (for iOS devices) and the Google Play Store (for Android devices), and that your download, installation, and use of the App is also subject to the applicable terms of service of the relevant platform provider (Apple Inc. or Google LLC, as applicable). In the event of any conflict between those platform terms and these Terms with respect to your use of the App, these Terms govern your relationship with HaulGuard, and the platform provider’s terms govern your relationship with that provider. HaulGuard is not responsible for any terms, conditions, or practices of Apple or Google.
(c) Platform Provider as Third-Party Beneficiary. Notwithstanding the No Third-Party Beneficiaries section of these Terms, Apple Inc. and Google LLC are each intended third-party beneficiaries of the mobile application license granted in this section solely to the extent required by their respective developer program agreements, and each has the right to enforce this section against you.
(d) App Store Maintenance Disclaimer. HaulGuard is solely responsible for the App and its content. Apple and Google have no obligation to provide maintenance or support for the App. To the maximum extent permitted by applicable law, Apple and Google will have no warranty obligation whatsoever with respect to the App.
(e) Mobile-Specific Restrictions. You may not: (i) install the App on any device you do not own or control without the device owner’s authorization; (ii) use the App on a device that has been jailbroken (iOS) or rooted (Android) in a manner that circumvents or compromises the App’s security controls; or (iii) use the App to access features or data outside the scope of your active subscription.
Compliance Records, placard determinations, route recommendations, HOS summaries, Evidence Packets, Audit Ledger exports, and all other outputs generated by the Service through AI-assisted analysis (“AI Outputs”) are made available to you under a limited, non-exclusive, revocable license for your internal business use only during the term of your active subscription. This license permits you to: (a) retain and store AI Outputs within your organization’s internal systems; (b) present AI Outputs to DOT, FMCSA, PHMSA, or other regulatory authorities in connection with inspections, audits, or enforcement proceedings involving your operations; and (c) share AI Outputs with your employees, Authorized Users, drivers, and legal counsel on a need-to-know basis for internal compliance purposes. This license does not permit you to: (i) redistribute, resell, publish, or sublicense AI Outputs to any third party for commercial purposes; (ii) incorporate AI Outputs into any external product, service, or platform; or (iii) represent any AI Output as an independent legal determination of regulatory compliance. All rights in AI Outputs not expressly granted herein are reserved by HaulGuard.
Except as expressly authorized in the License Grant sections above, you agree that you will not, and will not permit any Authorized User or third party to:
(a) copy, modify, adapt, translate, or create derivative works based on the Service, the App, or any component thereof;
(b) reverse engineer, decompile, disassemble, or attempt to derive the source code, underlying algorithms, AI model weights, or trade secrets of any part of the Service, except to the limited extent expressly permitted by applicable law notwithstanding this restriction;
(c) remove, alter, obscure, or circumvent any proprietary notices, copyright legends, license key mechanisms, digital rights management controls, or security features embedded in or applied to the Service or the App;
(d) use the Service, the App, or any AI Output as training data, fine-tuning data, evaluation data, or benchmarking data for any external artificial intelligence or machine learning model, system, or product without HaulGuard’s prior written consent;
(e) frame, mirror, scrape, or aggregate any portion of the Service or its outputs for any purpose other than your own internal compliance use; or
(f) use the Service in any manner that exceeds the scope of your subscription tier, including accessing features, data volumes, or API call limits beyond what your plan authorizes.
HaulGuard and its licensors retain all right, title, and interest in and to the Service, the App, all AI models and algorithms underlying the Service, all HaulGuard intellectual property, and all AI Outputs as original works. No rights are transferred to you by virtue of this license or your use of the Service except the limited access rights expressly set forth in this License Grant section. All rights not expressly granted are reserved.
The licenses granted in this License Grant section are coextensive with your active subscription and will terminate automatically and immediately, without notice, upon: (a) expiration or cancellation of your subscription for any reason; (b) your material breach of any provision of these Terms; (c) suspension or termination of your account by HaulGuard pursuant to any other provision of these Terms; or (d) a court or arbitral order requiring termination. Upon termination of the license, you must immediately cease all use of the Service, the App, and the APIs, delete all locally stored copies of the App from your devices, and — upon HaulGuard’s written request — certify in writing that you have done so. Termination of the license does not affect HaulGuard’s right to pursue any remedy for breach or any obligations that survive termination under the Miscellaneous section.
This section applies to fleet operators, dispatchers, and motor carriers who use the Service to manage drivers or fleets. These obligations are in addition to all other Terms.
Motor carriers and fleet operators using the Service acknowledge and agree that:
HaulGuard generates Compliance Records, placard determinations, route recommendations, and other outputs using AI-assisted analysis. You acknowledge and irrevocably agree that:
Access to the Service requires a paid subscription. Available plans, pricing, and included features are described at haulguard.ai/pricing. Subscription tiers are designed to accommodate individual operators, small fleets, and enterprise fleet accounts, with features and usage limits varying by plan. Not all features of the Service are available under all subscription tiers; feature availability by plan is disclosed at haulguard.ai/pricing and may be updated from time to time. HaulGuard reserves the right to add, modify, or discontinue subscription tiers at any time with thirty (30) days’ advance notice to active subscribers. If HaulGuard discontinues a subscription tier you are currently enrolled in, it will offer you the option to migrate to a comparable available tier or cancel your subscription without penalty. Downgrading to a lower-tier plan mid-billing-cycle does not entitle you to a prorated refund for the difference in plan pricing unless HaulGuard expressly states otherwise.
By providing a payment method and subscribing, you authorize HaulGuard (or its designated payment processor) to automatically charge your payment method for all applicable subscription fees on each billing cycle date — monthly or annually, as selected at the time of purchase — until you cancel in accordance with the Cancellation and Refunds section. This authorization is continuous and survives plan changes, pricing adjustments made with proper notice, and account reinstatements following suspension for non-payment. You represent and warrant that: (i) you are the authorized holder of the payment method provided; (ii) the payment method information you submit is accurate and complete; and (iii) you will promptly update your payment information if your card expires, is replaced, or is otherwise no longer valid. HaulGuard uses a third-party payment processor and does not store full payment card numbers on its own systems. By subscribing, you also agree to that processor’s applicable terms of service and privacy policy, which will be presented at the time of payment.
Subscribers who enroll during HaulGuard’s founding member period (“Founding Members”) receive a price lock guaranteeing that their subscription rate will not increase for twelve (12) months from the date of their first paid billing cycle (“Price Lock Period”). The Price Lock Period begins on the first date on which a subscription fee is successfully charged to the Founding Member’s payment method and expires on the same calendar date twelve months later, regardless of any intervening free trial period. After the Price Lock Period expires, the Founding Member’s account will automatically transition to the then-current standard pricing for their subscription tier, with no less than thirty (30) days’ advance written notice provided to the account’s registered email address before the new rate takes effect. Founding Member status and any associated pricing benefits are personal to the original subscribing account and are non-transferable. Founding Member pricing does not apply to add-on features, usage overages, or new subscription tiers introduced after the Founding Member’s enrollment date. A Founding Member who downgrades, cancels, or allows their account to lapse and subsequently re-subscribes will not be entitled to reinstatement of Founding Member pricing.
HaulGuard may modify subscription pricing for any plan tier at any time. Price changes will be communicated to affected subscribers via email to the account owner’s registered email address no less than thirty (30) days before the new pricing takes effect. The notice will identify the specific plan affected, the new price, and the effective date. Your continued use of the Service on or after the effective date of a price change constitutes your acceptance of the revised pricing and your authorization for HaulGuard to charge your payment method at the updated rate on your next billing cycle date. If you do not accept a price change, you must cancel your subscription before the effective date in accordance with the Cancellation and Refunds section; you will retain access to the Service through the end of your current paid billing period, and no further charges at the new rate will be made. HaulGuard is not required to provide individualized notice of price changes beyond the email notification described above. You are responsible for maintaining an accurate and active email address on your account to ensure receipt of pricing notices.
If a scheduled subscription charge to your payment method is declined or otherwise fails, HaulGuard will attempt to notify you by email at your registered address. Following an initial failed payment, HaulGuard may retry the charge one or more times over the following days using standard payment retry logic before treating the payment as outstanding. If payment remains outstanding for ten (10) or more calendar days following the original billing cycle date, HaulGuard may, at its discretion, suspend your account and restrict your access to the Service, including access to previously generated Compliance Records, the Audit Ledger, and the Forum. Suspension for non-payment does not constitute termination of your subscription or these Terms; your data will be retained during the suspension period in accordance with our data retention policy. To reinstate a suspended account, you must pay all past-due subscription amounts in full, including any amounts that accrued during the suspension period. HaulGuard is not liable for any loss, regulatory consequence, or operational disruption arising from a suspension resulting from your failure to maintain a valid payment method or resolve a failed payment within the applicable cure period. If your account remains suspended for thirty (30) or more consecutive days due to non-payment, HaulGuard reserves the right to terminate your account entirely, subject to any applicable data retention obligations.
You are solely responsible for all taxes, levies, duties, and fees imposed on or arising from your subscription by any federal, state, local, or foreign taxing authority, including but not limited to sales tax, use tax, value-added tax (VAT), and goods and services tax (GST). HaulGuard’s subscription fees are stated exclusive of taxes unless expressly indicated otherwise. Where HaulGuard is required by applicable law to collect and remit sales tax or a similar transaction tax on subscription fees charged to users in a particular jurisdiction, HaulGuard will add the applicable tax to your invoice and collect it on behalf of the relevant taxing authority. The tax amount collected will be displayed on your billing receipt. HaulGuard’s obligation to collect tax is limited to jurisdictions in which it has determined it has a legal collection obligation; the absence of a tax line item on your invoice does not mean that no tax applies to your subscription — you remain responsible for self-assessing and remitting any applicable taxes that HaulGuard does not collect. If you are a tax-exempt entity, you must provide HaulGuard with a valid exemption certificate or equivalent documentation before your subscription is billed; HaulGuard cannot retroactively refund taxes already collected and remitted prior to receipt of valid exemption documentation.
HaulGuard may offer free trials at its sole discretion. The following terms apply to any free trial:
BY STARTING A FREE TRIAL, YOU EXPRESSLY AUTHORIZE AUTOMATIC ENROLLMENT AND BILLING AT THE END OF THE TRIAL UNLESS YOU CANCEL FIRST.
You may cancel your subscription at any time through your account dashboard (Settings > Subscription > Cancel) or by emailing a cancellation request from your registered email address to support@haulguard.ai. Cancellations are effective at the end of the current billing period. You retain Service access through the end of the paid period.
Subscription fees are generally non-refundable. Exceptions:
To request a refund or credit, contact support@haulguard.ai with your account details and a description of the issue.
The Service integrates with or links to third-party services to provide enhanced functionality. Current and anticipated integrations include:
HaulGuard is not responsible for the availability, accuracy, or practices of any third-party service. Your use of third-party integrations is subject to those parties’ own terms and privacy policies. HaulGuard is not liable for any loss or damage arising from third-party service failures, data practices, or unavailability.
All content, features, software, AI models, algorithms, regulatory databases, user interface elements, trademarks, and technology comprising or underlying the Service — including but not limited to compliance record generation logic, placard determination workflows, hazmat routing systems, the Audit Ledger architecture, CDL and endorsement tracking systems, HOS management tools, ESG reporting frameworks, and all associated source code, object code, data structures, and documentation — are owned by HaulGuard AI LLC or its licensors and are protected by U.S. and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), the Lanham Act (15 U.S.C. § 1051 et seq.), the Patent Act (35 U.S.C. § 1 et seq.), and applicable trade secret laws including the Defend Trade Secrets Act (18 U.S.C. § 1836 et seq.). No rights in or to any of the foregoing are transferred to you by virtue of your subscription or use of the Service except the limited license expressly granted in the License Grant section of these Terms.
The Service and all of its constituent elements — including text, graphics, images, audiovisual content, simulation frameworks, training materials, AI-generated output templates, user interface design, selection and arrangement of content, and underlying software — constitute original works of authorship protected under U.S. copyright law and the Berne Convention. HaulGuard AI LLC is the copyright owner of all original works created by or for the Service. Certain components of the Service may incorporate third-party open-source software or licensed content; such components are used in compliance with their applicable licenses, which do not affect HaulGuard’s ownership of the Service as a whole.
You may not reproduce, copy, distribute, display, transmit, modify, create derivative works from, or otherwise exploit any copyrighted element of the Service — in whole or in part — without HaulGuard’s prior written consent. Compliance Records, AI outputs, and other materials generated through the Service during your subscription are made available to you for your internal business use only and may not be redistributed, republished, or incorporated into any external product or service without written authorization. The limited right to use such materials for internal business purposes does not constitute a transfer of copyright ownership or any broader license.
Any unauthorized reproduction or distribution of copyrighted Service content may expose you to civil liability under 17 U.S.C. § 504 (statutory damages of up to $150,000 per work for willful infringement) and criminal liability under 17 U.S.C. § 506.
HaulGuard has filed a patent application covering certain innovations embodied in the Service (Application No. 64/048,483). The pendency of this application provides notice that HaulGuard is actively pursuing patent protection for the inventions described therein. You are prohibited from copying, reverse engineering, or implementing any technology, process, or method of the Service that is the subject of a pending or issued patent claim by HaulGuard. Nothing in these Terms grants you any express or implied patent license except the limited right to use the Service as described in the License Grant section.
HaulGuard reserves all rights to enforce any patents that issue from pending applications against unauthorized users, infringers, and competitors. The filing or pendency of a patent application does not limit HaulGuard’s rights under copyright, trade secret, or other applicable intellectual property law with respect to the same subject matter.
The following are trademarks, service marks, or trade names of HaulGuard AI LLC (collectively, “HaulGuard Marks”):
The HaulGuard Marks are registered or pending registration with the United States Patent and Trademark Office (USPTO) and may be protected under applicable state and common law trademark rights. Nothing in these Terms grants you any right, license, or interest in or to any HaulGuard Mark. You may not use any HaulGuard Mark — or any mark confusingly similar to a HaulGuard Mark — in any of the following ways without HaulGuard’s prior written permission:
Permissible nominative fair use, referring to HaulGuard or its products by name solely to accurately describe your use of the Service is not prohibited, provided such use does not suggest sponsorship, endorsement, or affiliation beyond what is accurate and does not involve use of the HaulGuard logo or stylized wordmark.
Unauthorized use of any HaulGuard intellectual property including unauthorized reproduction of copyrighted materials, infringement of pending or issued patent claims, misuse of HaulGuard Marks, or misappropriation of trade secrets may give rise to claims for injunctive relief, compensatory damages, statutory damages, disgorgement of profits, and attorneys’ fees. HaulGuard actively monitors for unauthorized use of its intellectual property and reserves all rights to pursue enforcement through civil litigation, administrative proceedings, or referral to law enforcement where criminal conduct is implicated. A failure by HaulGuard to act upon any particular instance of infringement does not constitute a waiver of its rights with respect to that instance or any future infringement.
By submitting load data, CDL credentials, driver attestations, load manifests, vehicle information, or any other content to the Service (“User Content”), you represent and warrant that: (a) you have all necessary rights to submit such content; (b) the content is accurate and does not contain false or fraudulent information; and (c) the content does not violate any applicable law or third-party right.
You grant HaulGuard a limited, non-exclusive, royalty-free license to process, store, and use your User Content solely to provide the Service, maintain the Audit Ledger, generate Compliance Records and Evidence Packets, and fulfill our obligations to you.
HaulGuard does not sell User Content. HaulGuard may disclose User Content as required by law, court order, or lawful government request, including to DOT, FMCSA, or PHMSA in connection with a regulatory investigation. HaulGuard does not use identifiable User Content to train or fine-tune AI models. HaulGuard may use anonymized or aggregated data derived from user interactions — from which all personally identifiable information and business-identifying information has been removed — to improve Service performance, validate AI model accuracy against regulatory standards, and conduct internal analytics. No such aggregated or anonymized data is sold or shared with third parties for commercial purposes.
HaulGuard welcomes input from its users and actively encourages subscribers to share observations, suggestions, and experiences that may help improve the Service. “Feedback” means any communication you voluntarily submit to HaulGuard regarding the Service, including but not limited to: suggestions for new features or enhancements; ideas for improving existing functionality; identification of bugs, errors, or unexpected AI outputs; reports of regulatory database inaccuracies; usability observations; feature requests; and any other commentary or input relating to the Service’s performance, design, or capabilities. Feedback may be submitted through any channel, including in-platform feedback tools, the Forum, email to support@haulguard.ai, conversations with HaulGuard personnel, survey responses, beta program participation, or any other direct or indirect communication.
License Grant. By submitting Feedback to HaulGuard — through any channel and in any form — you hereby grant HaulGuard AI LLC a perpetual, irrevocable, unconditional, royalty-free, fully paid-up, transferable, sublicensable, and worldwide license to use, reproduce, modify, adapt, translate, distribute, publicly display, publicly perform, incorporate, and commercialize such Feedback in any manner and for any purpose, without restriction, without obligation of compensation or attribution to you, and without requiring your further consent. This license survives the termination or expiration of your subscription and these Terms.
No Confidentiality. HaulGuard does not treat Feedback as confidential information. You should not submit Feedback that contains information you regard as proprietary, confidential, or subject to any non-disclosure obligation owed to a third party. HaulGuard assumes no duty of confidentiality with respect to any Feedback received, regardless of any confidentiality legend or notice you attach to it, and shall not be liable for any disclosure or use of Feedback submitted through any channel.
Ownership of Improvements. To the extent that any Feedback, or any derivative, adaptation, or improvement based in whole or in part on Feedback, is capable of copyright protection or patent protection, you agree that all such works and inventions are and shall remain the sole property of HaulGuard. To the extent you retain any intellectual property rights in Feedback you submit, you hereby irrevocably assign to HaulGuard all right, title, and interest in and to such Feedback, including all associated intellectual property rights, effective upon submission. If such assignment is unenforceable under applicable law, you agree to grant HaulGuard an exclusive, perpetual, irrevocable, royalty-free license to exercise all rights in the Feedback to the maximum extent permitted by law. You agree to execute any documents and take any further actions reasonably requested by HaulGuard to perfect or confirm HaulGuard’s ownership or license rights in any Feedback.
No Obligation to Act. HaulGuard is under no obligation to review, respond to, implement, or otherwise act upon any Feedback you submit. Submission of Feedback does not create any contractual obligation on HaulGuard’s part, does not entitle you to any compensation, credit, equity, or other benefit, and does not guarantee that your suggestion will be considered, prioritized, or incorporated into any future version of the Service. HaulGuard may, in its sole discretion, implement features or changes that are similar or identical to Feedback you have submitted without any acknowledgment of your contribution.
Representations Regarding Feedback. By submitting Feedback, you represent and warrant that: (i) you have the right to submit the Feedback and to grant the license described above; (ii) the Feedback does not contain any information that is subject to a third-party intellectual property claim, non-disclosure agreement, or other legal restriction that would prevent HaulGuard from using it as described in this section; (iii) the Feedback does not contain any personal data of third parties whose submission or use by HaulGuard would violate applicable privacy law; and (iv) the Feedback does not contain any patient health information, protected health information (PHI), or other data subject to HIPAA or similar health data protection laws.
HaulGuard respects the intellectual property rights of others and expects users of the Service to do the same. HaulGuard will respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512, and will take appropriate action, including removal of or disabled access to allegedly infringing content, where warranted.
If you believe in good faith that content accessible on or through the Service infringes a copyright you own or are authorized to enforce, you may submit a written notice of claimed infringement to HaulGuard’s designated DMCA agent at the address below. To be effective under 17 U.S.C. § 512(c)(3), your notice must include all of the following:
Notices that do not substantially comply with all of the above requirements may not receive a response. Please be aware that under 17 U.S.C. § 512(f), any person who knowingly materially misrepresents that material or activity is infringing may be subject to liability for damages, including costs and attorneys’ fees, incurred by the alleged infringer, HaulGuard, or any copyright owner or authorized licensee who is injured as a result of such misrepresentation.
Submit completed DMCA notices to HaulGuard’s designated agent:
HaulGuard AI LLC — Designated DMCA Agent
5830 W Thunderbird Rd, Ste B8-142
Glendale, AZ 85306
Email: support@haulguard.ai
If you believe that content you posted or submitted to the Service was removed or disabled as a result of a DMCA notice that was submitted by mistake or that misidentified your material as infringing, you may submit a written counter-notification to HaulGuard’s designated agent at the address above. To be effective under 17 U.S.C. § 512(g)(3), your counter-notification must include:
Upon receipt of a valid counter-notification, HaulGuard will provide a copy to the original complaining party and inform them that it may restore the removed content within ten (10) to fourteen (14) business days unless the complaining party provides HaulGuard with notice that it has filed a court action seeking to restrain the alleged infringing activity. If no such court action is filed within the applicable statutory period, HaulGuard may, in its discretion, restore the removed content.
HaulGuard maintains a policy of terminating, in appropriate circumstances and at HaulGuard’s sole discretion, the accounts of users who are determined to be repeat infringers of third-party intellectual property rights. A user may be designated a repeat infringer if HaulGuard receives multiple valid DMCA notices identifying that user’s submitted content as infringing, or if HaulGuard otherwise determines, based on available information, that the user has a pattern of infringing third-party copyrights through use of the Service. Account termination for repeat infringement is in addition to, and does not limit, any other remedies available to HaulGuard or the affected copyright owner under applicable law.
By creating an account and using the Service, you affirmatively consent to conduct business with HaulGuard electronically and to receive all required disclosures, agreements, notices, and communications in electronic form. This consent covers, without limitation: these Terms of Service and any amendments thereto; the Privacy Policy and any updates; subscription confirmations, billing receipts, and payment notices; notices of material changes to the Service or pricing; account suspension, reinstatement, or termination notices; DMCA-related communications; and any other legally required disclosures that HaulGuard is obligated to provide to you in connection with your use of the Service. Electronic communications will be delivered to the email address associated with your account, displayed within the Service interface, or both. You are responsible for maintaining an accurate, active, and accessible email address on your account at all times to ensure receipt of electronic communications. HaulGuard’s delivery of a communication to your registered email address constitutes valid notice to you regardless of whether you actually receive or read it, provided HaulGuard does not receive a delivery failure notification.
Your electronic acceptance of these Terms whether by clicking “I Agree,” “Accept,” or a similar button; by checking a consent checkbox during account registration or feature activation; by executing an Order Form electronically; or by accessing or using the Service following presentation of these Terms — constitutes your legally binding signature and agreement to be bound by these Terms to the same extent as if you had signed a written, paper contract. This electronic acceptance is governed by and given full legal effect under:
HaulGuard maintains records of electronic acceptances, including the date, time, IP address, and account identifier associated with each acceptance event, for purposes of verifying agreement formation. These records may be used as evidence of contract formation in any dispute, arbitration, or legal proceeding. You waive any right to challenge the enforceability or validity of these Terms solely on the basis that they were presented, accepted, or signed electronically rather than in paper form.
Compliance Records generated through the Service, driver attestations submitted through the Service, and entries recorded in the cryptographically-verifiable Audit Ledger — each of which may be executed, submitted, or authenticated through electronic means — are legally valid and enforceable electronic records under the E-SIGN Act and UETA. Specifically:
Nothing in this section is intended to guarantee the admissibility of any electronic record in any particular legal, regulatory, or administrative proceeding, as admissibility is governed by the applicable rules of evidence and the discretion of the presiding authority. Users who intend to rely on Service-generated electronic records in formal proceedings are encouraged to consult legal counsel regarding applicable evidentiary standards in their jurisdiction.
Fleet operators and enterprise customers who process personal data (including driver CDL information, HOS records, and geolocation data) on behalf of their drivers or employees through the Service may request a Data Processing Addendum (DPA) that supplements these Terms and the Privacy Policy with specific data controller/processor obligations.
To request a DPA or discuss enterprise data processing arrangements, contact support@haulguard.ai with the subject line “DPA Request.”
THE SERVICE INCLUDING ALL AI OUTPUTS, COMPLIANCE RECORDS, AUDIT LEDGER ENTRIES, EVIDENCE PACKETS, REGULATORY DATABASE CONTENT, ROUTING RECOMMENDATIONS, AND HOS SUGGESTIONS — IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, HAULGUARD EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING: WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY; WARRANTIES THAT THE SERVICE WILL MEET YOUR COMPLIANCE REQUIREMENTS OR PREVENT REGULATORY VIOLATIONS; WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM SECURITY VULNERABILITIES; AND WARRANTIES THAT AI OUTPUTS WILL BE ACCURATE, COMPLETE, OR FREE FROM AI HALLUCINATIONS. HAULGUARD MAKES NO WARRANTY REGARDING THE ACCURACY OR COMPLETENESS OF ITS REGULATORY DATABASE.
Commercially Reasonable Efforts Commitment. Notwithstanding the warranty disclaimers above, HaulGuard agrees to use commercially reasonable efforts to: (a) maintain Service availability during normal business hours; (b) promptly investigate and address confirmed AI output errors reported by users; (c) keep its regulatory database current within a commercially reasonable timeframe following material amendments to 49 CFR and related FMCSA and PHMSA regulations; and (d) provide at least 24 hours’ advance notice of planned maintenance that may affect Service availability. These commitments are operational undertakings and do not modify or limit the warranty disclaimers set forth above. Enterprise customers seeking defined uptime targets or formal service level commitments should contact sales@haulguard.ai to discuss SLA options available under a separate enterprise agreement.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HAULGUARD AND ITS MEMBERS, OFFICERS, EMPLOYEES, AGENTS, AND SUCCESSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING: REGULATORY FINES OR PENALTIES; LOSS OF CDL OR HAZMAT ENDORSEMENT; LOSS OF OPERATING AUTHORITY; CARGO DAMAGE; THIRD-PARTY BODILY INJURY OR PROPERTY DAMAGE; ENVIRONMENTAL CLEANUP COSTS; LOSS OF REVENUE, PROFITS, OR BUSINESS; OR DATA LOSS — ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF HAULGUARD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
HAULGUARD’S TOTAL CUMULATIVE LIABILITY TO YOU SHALL NOT EXCEED THE LESSER OF: (A) THE TOTAL FEES PAID BY YOU TO HAULGUARD IN THE THREE (3) MONTHS PRECEDING THE CLAIM; OR (B) ONE THOUSAND DOLLARS ($1,000 USD).
You agree to defend, indemnify, and hold harmless HaulGuard AI LLC and its members, officers, employees, and agents from any claim, loss, liability, cost, or expense (including attorneys’ fees) arising from:
Indemnification Procedure. HaulGuard will: (i) promptly notify you in writing of any claim for which it intends to seek indemnification under this section, provided that a failure to provide timely notice will not relieve your indemnification obligation except to the extent you are materially prejudiced by the delay; (ii) grant you sole control of the defense and settlement of such claim, provided that HaulGuard reserves the right to participate in the defense at its own expense with counsel of its choosing; and (iii) provide reasonable cooperation in the defense of the claim at your expense. You may not settle any claim that imposes any obligation, restriction, liability, or admission of wrongdoing on any Indemnified Party without HaulGuard’s prior written consent, which will not be unreasonably withheld. HaulGuard reserves the right to assume exclusive control of the defense of any claim at any time if it reasonably determines that you are not adequately defending the claim or that a conflict of interest exists between your interests and those of the Indemnified Parties.
Changes to the Service. HaulGuard reserves the right to modify, update, enhance, suspend, or discontinue any feature, component, tool, or aspect of the Service at any time and for any reason, including to reflect changes in applicable law or regulatory guidance, to improve Service performance or security, to incorporate new technology, to respond to user feedback, or for operational or business reasons. Changes to the Service may include, without limitation: updates to AI model versions or underlying inference logic; modifications to the regulatory database and its coverage of 49 CFR and related FMCSA and PHMSA guidance; changes to the Audit Ledger architecture or cryptographic methodology; additions to or removals from available subscription plan features; changes to the user interface, navigation, or workflow of the web platform or mobile application; modifications to API endpoints, parameters, or rate limits; and the introduction of new tools or the retirement of existing ones.
HaulGuard distinguishes between the following categories of Service changes for purposes of notice obligations:
HaulGuard is not liable for any loss, operational disruption, regulatory consequence, or damages of any kind arising from any modification, update, suspension, or discontinuation of the Service or any of its features, whether or not advance notice was provided. Your sole remedy in the event of a material discontinuation of a feature that renders the Service materially unsuitable for your purposes is to cancel your subscription in accordance with the Cancellation and Refunds section and receive a prorated refund of any prepaid fees attributable to the period following the discontinuation date, if applicable and as determined in HaulGuard’s reasonable discretion.
Changes to These Terms. HaulGuard reserves the right to amend, revise, or replace these Terms at any time. The frequency and scope of updates may vary; Terms may be updated to reflect changes in applicable law or regulation, new or modified Service features, changes to HaulGuard’s business practices or policies, judicial or regulatory developments affecting the enforceability of specific provisions, or feedback received from users or legal counsel.
HaulGuard distinguishes between the following categories of Terms changes for purposes of notice and acceptance:
Acceptance of updated Terms. Your continued access to or use of the Service on or after the effective date of any amended Terms — whether material or non-material — constitutes your acknowledgment that you have reviewed the updated Terms and your legally binding acceptance of and agreement to be bound by the amended Terms. If you do not agree to the amended Terms, you must stop using the Service and cancel your subscription before the effective date of the amendment. Cancellation in response to a material Terms change will be processed in accordance with the Cancellation and Refunds section; HaulGuard will not charge you at the new or modified terms following a timely cancellation made in direct response to a material Terms amendment, and you will retain access to the Service through the end of your current paid billing period.
You are responsible for reviewing the Terms periodically and for maintaining an accurate, active email address on your account to ensure receipt of notices of material changes. HaulGuard’s delivery of a notice to your registered email address constitutes valid and sufficient notice of the corresponding Terms amendment, regardless of whether you actually open or read the email, provided HaulGuard does not receive a delivery failure notification. HaulGuard is not obligated to provide notice of Terms changes through any channel other than email and in-platform notification, and is not responsible for your failure to receive notice resulting from an inaccurate or inactive registered email address, spam filtering, or any other circumstance outside HaulGuard’s reasonable control.
These Terms, and all matters arising out of or relating to these Terms or your use of the Service — including their formation, validity, interpretation, enforceability, performance, and termination — are governed by and construed in accordance with the internal laws of the State of Arizona, without regard to its conflict-of-laws principles or rules that would cause the law of any other jurisdiction to apply. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to these Terms or to any transaction conducted through the Service, and is expressly excluded. Where applicable federal law governs a specific aspect of these Terms including the Federal Arbitration Act as described in the Binding Arbitration section, federal law controls with respect to that specific aspect, and Arizona law governs all remaining matters.
The choice of Arizona law as governing law reflects HaulGuard’s place of formation, principal place of business, and the location of its core operations, and shall be given effect regardless of where you are located, where you access the Service, or where any dispute arises.
HaulGuard believes that most disputes can be resolved efficiently and fairly without resorting to formal legal proceedings, and both parties agree to make a genuine good-faith effort to resolve any dispute informally before initiating arbitration or any other formal proceeding.
Before initiating arbitration or any legal proceeding (except as provided in the Emergency and Injunctive Relief section regarding emergency relief), the party asserting a dispute must provide the other party with written notice of the dispute (“Dispute Notice”). A Dispute Notice from you must be sent to HaulGuard by email at support@haulguard.ai with the subject line “Formal Dispute Notice,” and must include: (i) your full name and registered account email address; (ii) a clear and specific description of the nature of the dispute, including the facts giving rise to it; (iii) the specific relief you are seeking, including any monetary amount claimed and the basis for that amount; and (iv) any supporting documentation you believe is relevant to the dispute.
Upon receipt of a valid Dispute Notice, the parties agree to negotiate in good faith for a period of thirty (30) calendar days from the date HaulGuard receives the notice (the “Informal Resolution Period”), with the goal of reaching a mutually acceptable resolution without formal proceedings. During the Informal Resolution Period, HaulGuard will designate a representative with authority to discuss and, if appropriate, resolve the dispute, and will respond to your Dispute Notice within ten (10) business days of receipt. Either party may request a telephonic or video conference during the Informal Resolution Period to facilitate resolution.
If the dispute is not resolved within the Informal Resolution Period — or if HaulGuard fails to respond to a valid Dispute Notice within ten (10) business days — either party may proceed to initiate arbitration in accordance with the Binding Arbitration section. Compliance with the informal dispute resolution process described in this section is a condition precedent to initiating arbitration; failure to complete this process before filing for arbitration may result in the arbitrator dismissing or staying the arbitration pending completion of the process. The Informal Resolution Period is tolled for purposes of any applicable statute of limitations during the period between submission of the Dispute Notice and the conclusion of the Informal Resolution Period.
If a dispute is not resolved through the informal process described above, it shall be finally resolved by binding arbitration, except as otherwise provided in this section. By agreeing to arbitration, both you and HaulGuard waive the right to a trial by jury and the right to have disputes resolved in court, except as expressly provided in this section and in the Emergency and Injunctive Relief section.
Arbitration Administrator and Rules. Arbitration shall be administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules (the “AAA Rules”), as modified by this section. The AAA Rules are available at www.adr.org or by calling 1-800-778-7879. If the AAA is unavailable or unwilling to administer the arbitration, the parties shall mutually agree on an alternative arbitral administrator; if they cannot agree within fifteen (15) days, either party may petition a court of competent jurisdiction in Maricopa County, Arizona to appoint an administrator.
Governing Law and Arbitrator Authority. The arbitration shall be governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq. (“FAA”), to the maximum extent permitted by law, and to the extent the FAA does not apply, by Arizona law. The substantive law of Arizona shall apply to the merits of all disputes. The arbitrator shall have authority to: award any remedy that would be available in court under Arizona law, subject to the limitations set forth in these Terms; rule on his or her own jurisdiction; decide threshold questions of arbitrability; and issue a written reasoned award upon request of either party. The arbitrator shall not have authority to award punitive or exemplary damages except where expressly authorized by statute, or to modify, add to, or subtract from any provision of these Terms.
Arbitrator Selection. The arbitration shall be conducted by a single neutral arbitrator selected in accordance with the AAA Rules. The parties shall cooperate in good faith to select an arbitrator with relevant experience in commercial contracts, technology services, or transportation law. If the parties cannot agree on an arbitrator within the timeframe prescribed by the AAA Rules, the AAA shall appoint the arbitrator in accordance with its standard procedures.
Location and Format. The arbitration shall be conducted in Maricopa County, Arizona, unless the parties mutually agree in writing to an alternative location or format. For disputes involving claims of less than $25,000, either party may elect to conduct the arbitration by telephone, videoconference, or written submission in lieu of an in-person hearing, and HaulGuard will not oppose such an election. For disputes involving claims of $25,000 or more, the default format is an in-person hearing in Maricopa County unless the parties agree otherwise.
Fees and Costs. Filing fees and arbitrator compensation shall be allocated in accordance with the AAA Rules, except that: (i) HaulGuard will pay all AAA filing fees and arbitrator fees for claims you bring in good faith that do not exceed $10,000, provided the arbitrator determines the claim is not frivolous; and (ii) each party shall bear its own attorneys’ fees and costs unless the arbitrator determines that a claim or defense was frivolous or asserted in bad faith, in which case the arbitrator may award attorneys’ fees to the prevailing party.
Confidentiality. The arbitration proceedings, all submissions, and the arbitral award shall be kept confidential by both parties, except as necessary to enforce the award, as required by applicable law or regulation, or as necessary to obtain emergency relief under the Emergency and Injunctive Relief section.
Finality and Enforcement. The arbitrator’s decision and award shall be final and binding on both parties. Judgment upon the arbitral award may be entered in any court of competent jurisdiction. The award may be confirmed, vacated, modified, or corrected only on the grounds set forth in the FAA or applicable state arbitration law.
Enterprise Carve-Out. Enterprise customers who have executed a separate Order Form with HaulGuard may negotiate alternative dispute resolution terms, including a modified venue, a mutually agreed arbitral forum, a different arbitration administrator or ruleset, or litigation in a court of competent jurisdiction in lieu of arbitration, as expressly provided in such Order Form. In the event of a conflict between this section and the dispute resolution terms of an executed Order Form, the Order Form controls. This carve-out applies solely to the subscribing enterprise entity and does not extend to individual users operating under an enterprise account unless expressly stated in the Order Form.
Severability of Arbitration Clause. If any portion of this Binding Arbitration section is found to be invalid or unenforceable, that portion shall be severed and the remainder of this section shall continue in full force and effect, except that if the Class Action Waiver in the next section is found to be unenforceable with respect to a particular claim or class of claims, those claims shall be litigated in court rather than arbitrated, and this Binding Arbitration section shall not apply to them.
ALL DISPUTES MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY ONLY, AND NOT AS A PLAINTIFF, CLASS MEMBER, OR PARTICIPANT IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, MASS ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING.
Neither you nor HaulGuard may bring any claim as part of a class or collective proceeding, and the arbitrator appointed under the Binding Arbitration section shall have no authority to consolidate the claims of more than one individual, to preside over any form of class or collective proceeding, or to award relief to any person or entity other than the named party asserting the individual claim.
You acknowledge that this waiver is a material inducement to HaulGuard’s agreement to provide the Service at the pricing set forth in your subscription, and that HaulGuard would not have entered into these Terms without this waiver. If this Class Action Waiver is found to be unenforceable in whole or in part with respect to any particular claim, that claim shall be severed from arbitration and litigated in court in accordance with the Emergency and Injunctive Relief section, and the Class Action Waiver shall remain in full force and effect with respect to all other claims.
Notwithstanding the arbitration requirement and the informal dispute resolution requirement above, either party may seek emergency injunctive relief, a temporary restraining order, or other provisional equitable relief from a court of competent jurisdiction in Maricopa County, Arizona — without first completing the informal dispute resolution process and without waiving its right to arbitrate the underlying dispute — where such relief is necessary to: (i) prevent irreparable harm that cannot be adequately remedied through monetary damages or arbitral relief; (ii) protect or enforce intellectual property rights, including copyrights, trademarks, trade secrets, or patent rights; (iii) prevent the unauthorized disclosure or use of confidential or proprietary information; or (iv) enforce the prohibition on prohibited uses set forth in the Authorized and Prohibited Use section where ongoing harm to the Service, its users, or third parties is occurring or is imminent.
The parties consent to the exclusive jurisdiction and venue of the federal and state courts located in Maricopa County, Arizona for the purpose of any emergency or provisional relief sought under this section, and waive any objection to jurisdiction or venue in such courts for that purpose. The filing of an application for emergency or provisional relief in court shall not be construed as a waiver of either party’s right to arbitrate the underlying dispute on the merits, and the court action shall be stayed or dismissed in favor of arbitration upon resolution of the emergency or provisional relief application, except to the extent necessary to enforce any injunction or order issued by the court.
Formal notices under these Terms must be sent by email (with delivery confirmation) or certified mail to:
HaulGuard AI LLC
5830 W Thunderbird Rd, Ste B8-142
Glendale, AZ 85306
Email: support@haulguard.ai
You: the email address or mailing address associated with your account.
Routine communications (billing, feature updates, policy changes) may be delivered by standard email or in-platform notification.
These Terms of Service, together with HaulGuard’s Privacy Policy, any applicable Order Form, and any other documents expressly incorporated herein by reference, constitute the entire and exclusive agreement between the parties with respect to the subject matter hereof and supersede and replace all prior or contemporaneous agreements, representations, warranties, negotiations, understandings, and proposals — whether written, oral, electronic, or implied — relating to the Service. Each party acknowledges that in entering into these Terms it has not relied on and will have no right or remedy in respect of, any statement, representation, assurance, or warranty other than as expressly set out herein. In the event of any conflict or inconsistency between these Terms and an Order Form, the Order Form shall control solely with respect to the specific commercial terms addressed therein.
If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, void, or unenforceable for any reason, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The invalidity, illegality, or unenforceability of any provision shall not affect or impair the validity, legality, or enforceability of any other provision, and the remaining provisions of these Terms shall continue in full force and effect as if the invalid, illegal, or unenforceable provision had never been included. The parties agree to negotiate in good faith a replacement provision that, to the greatest extent possible, achieves the original intent and economic effect of the severed provision.
No failure or delay by either party in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof. No single or partial exercise of any right, power, or remedy shall preclude any other or further exercise thereof or the exercise of any other right, power, or remedy. A waiver of any breach or default under these Terms shall not be deemed a waiver of any subsequent breach or default of the same or any other provision. All waivers must be in writing and signed by an authorized representative of the waiving party to be effective. Any waiver granted on one occasion shall not be construed as a waiver of any right with respect to any other or future occurrence.
You may not assign, transfer, delegate, sublicense, or otherwise dispose of these Terms, or any of your rights or obligations hereunder, in whole or in part, whether by operation of law, change of control, merger, or otherwise, without HaulGuard’s prior written consent, which shall not be unreasonably withheld. Any purported assignment in violation of this section shall be null and void and of no legal effect. HaulGuard may freely assign or transfer these Terms, in whole or in part, including all rights and obligations hereunder, without your consent and without notice, in connection with a merger, acquisition, corporate reorganization, sale of all or substantially all of its assets, or similar transaction. Subject to the foregoing, these Terms shall be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.
These Terms are entered into solely for the benefit of HaulGuard and you, and nothing herein, whether express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit, claim, or remedy of any nature whatsoever under or by reason of these Terms. No third party shall be entitled to rely on or enforce any provision of these Terms, and the parties reserve the right to modify, amend, or terminate these Terms without the consent of any third party, even if that third party’s interests may be affected.
BY ACCESSING OR USING THE SERVICE, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THESE TERMS OF SERVICE.
HaulGuard AI LLC
5830 W Thunderbird Rd, Ste B8-142
Glendale, AZ 85306
support@haulguard.ai · +1 (623) 462-3405